Effective Date: [10/06/2022]

1. Introduction

At Pedro Pedals, we're committed to providing exceptional customer service. This Returns and Refunds Policy outlines your rights and our procedures for returning or requesting a refund for products purchased from our website or in-store.

2. Eligibility for Returns

• Unused and Unopened Products: Products must be in their original, unopened condition with all tags and labels intact.
• Faulty or Damaged Goods: If you receive a product that is faulty or damaged upon arrival, please notify us within 2 days of receipt.

3. Return Window

Returns must be initiated within 14 days of purchase.

4. Return Process

1. Contact Us: Please contact our customer service team at info@pedropedals.com or 085 762 6472 to initiate a return.
2. Authorization: You will be provided with a return authorization number (RA).
3. Packaging: Carefully repackage the item(s) in their original packaging, including all accessories and documentation.
4. Shipping: Ship the item(s) to the address provided in your return authorization. If the return is due to a faulty product or missing parts, we will cover the return shipping costs. Otherwise, you are responsible for the cost of return shipping.

5. Refunds

• Refunds will be processed within 30 business days of receiving the returned item(s).
• Refunds will be issued to the original method of payment.
• Shipping costs will only be refunded if the return is due to a faulty or damaged product.

6. Exceptions

• Custom Bikes: Custom-built bikes are generally not eligible for returns, unless there is a manufacturing defect.
• Sale Items: Sale items are typically not eligible for returns or exchanges.
• Personalized Products, Perishable Items, Crafted Products or Made-To-Order Items: These items may have additional restrictions or limitations on returns. Please refer to the specific product details for more information.

7. Damaged or Lost Items

• If your item is damaged during shipping, please notify us immediately.
• If your item is lost during shipping, we will investigate and provide a resolution.

8. Governing Law

This Returns and Refunds Policy is governed by the laws of Ireland.

9. Changes to the Policy

We may update this Returns and Refunds Policy from time to time. Any changes will be posted on our website.

Note: This policy is designed to comply with Irish consumer protection laws, including the Consumer Rights Act 2018. For specific details or to address any concerns, please contact our customer service team at info@pedropedals.com or 085 762 6472.

Warranty Information

The warranty period for products sold by Pedro Pedals is 24 months. The warranty period begins on the day the Buyer receives the goods. Defective goods and claims arising from defective goods must be made before the end of the warranty period.

Warranty Exclusions

The warranty does not cover:

• Changes in the properties of the goods that occurred during the warranty period as a result of wear and tear.
• Incorrect use, insufficient or inappropriate care.
• Natural changes in the materials from which the goods are made.
• Damage caused by the Buyer or a third party.
• Defects for which a lower price was negotiated and the Buyer was warned about.

Warranty Claims

To make a warranty claim, please contact our customer service team at info@pedropedals.com or 085 762 6472. You will need to provide a detailed description of the defect, your contact details, and a copy of your proof of purchase.

We will review your claim and determine the appropriate course of action. If the defect is covered by the warranty, we will repair or replace the product at no cost to you.

Please note that the warranty does not cover normal wear and tear, or damage caused by misuse or neglect.